Azure Local troubleshooting
When validation fails, a deployment stops halfway, an update is stuck or storage is degraded, you need someone who has seen the fault before.
Scope of the work
- Failed validation and failed or stalled cloud deployments
- Updates stuck in progress or failing repeatedly
- Storage pool, drive and repair job problems
- Azure Arc agent, extension and resource bridge faults
- Network intent, RDMA and switch configuration problems
- Work toward a healthy, supported cluster
- A written cause and the fix that was applied
- A runbook entry so the fix can be repeated
Billed at $150.00 per hour. Ask Keith for an estimate.
What we check first.
Read the logs before acting
The deployment and update logs usually name the failing step. Guessing from the portal message alone wastes hours.
Do not re-image early
Many faults look fatal and are not. We exhaust the documented repair before anything destructive.
Support cases
Some faults need the vendor. We prepare the evidence and work the case with you.
Four steps, written down.
A call with Keith
You describe the goal, the estate and the deadline. Keith turns it into a written scope with an hour estimate at the hourly rate.
A written design by Gus
Gus reviews the environment and gives you a written design with each decision and its reason.
Hands-on implementation
Gus implements in your tenant and your racks, remotely or on site, with every change logged as it is made.
Documents and a named contact
You receive the as-built record and the runbooks. Keith stays on as your account and project manager.
Asked before every engagement.
How fast can you start?
Write to Keith with the symptom and the error text. He replies with when Gus can start. We do not offer a guaranteed response time.
What do you need from us?
The exact error message, when it started, what changed before it, and remote access to the cluster or a screen share.
What does the consulting cost?
Consulting is billed at $150.00 per hour. Keith sends a written hour estimate after the scoping call, and work starts when you approve it.
Often scoped together.
One rate. Two people.
Consulting is billed at $150.00 per hour. Keith runs sales, project management and your account. Gus does the architecture, the design and the implementation.
per consulting hour, for every consulting service