Codex runbooks
A runbook records how a system fails and what fixes it. It is the document that saves the night. We hold more than 180 and write yours from your incidents.
What a runbook contains
- The symptom and the exact error text to search for
- The cause, once known
- The documented repair command or procedure
- What not to do, especially anything destructive
- How to confirm the system is healthy again
- Runbooks for the failure modes of your platform
- A searchable index keyed by error text
- A habit: every incident ends with a runbook entry
Billed at $150.00 per hour. Ask Keith for an estimate.
What we check first.
Search by error string
In an incident people search for the message on the screen. Runbooks are indexed that way.
Patience is a procedure
Some faults clear themselves when the platform finishes syncing. The runbook says how long to wait before acting.
Destructive last
Each runbook names the actions that cannot be undone and when, if ever, they are justified.
Four steps, written down.
A call with Keith
You describe the goal, the estate and the deadline. Keith turns it into a written scope with an hour estimate at the hourly rate.
A written design by Gus
Gus reviews the environment and gives you a written design with each decision and its reason.
Hands-on implementation
Gus implements in your tenant and your racks, remotely or on site, with every change logged as it is made.
Documents and a named contact
You receive the as-built record and the runbooks. Keith stays on as your account and project manager.
Asked before every engagement.
Are your runbooks specific to Azure Local?
Many are: deployment, validation, updates, storage and network faults. Others cover Kubernetes, switches and the services around the cluster.
Can you write runbooks for a platform you did not build?
Yes. We start from your incident history and the vendor documentation, then test the repairs.
What does the consulting cost?
Consulting is billed at $150.00 per hour. Keith sends a written hour estimate after the scoping call, and work starts when you approve it.
Often scoped together.
One rate. Two people.
Consulting is billed at $150.00 per hour. Keith runs sales, project management and your account. Gus does the architecture, the design and the implementation.
per consulting hour, for every consulting service